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Online Privacy

 
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At Armstrong Bank, we are committed to helping our customers protect their sensitive personal information from identity theft and scams. Contact us immediately if you have any questions or concerns.

 

What is a “Phishing” scam?

Phishing is a type of Internet piracy where thieves are “fishing” for your personal and financial information. This is a high-tech computer scam that uses spam or pop-up messages to attempt to deceive you into disclosing personal and financial information. They are looking for account numbers, Social Security numbers, passwords, credit/debit card PIN numbers, and other confidential information. With this information, thieves may be opening accounts and credit cards under your name, making ATM and Point of Sale transactions on your cards, applying for loans, buying expensive items, or even committing crimes in your name. They send out thousands of lures and hook only a few victims.

Please rest assured that Armstrong Bank is dedicated to helping our customers stay safe from these types of scams.

 

At Armstrong Bank, we will never:

  • Send an email that requires you to enter personal information directly into the e-mail
  • Send an email asking for any ID, password, account numbers, or Social Security numbers
  • Send emails that are classified as spam
  • Send an email asking you to make an urgent response for your personal financial information

 

How to Recognize a Fraudulent Email

Recognizing fraudulent emails may be difficult. When reviewing emails in your inbox, always keep an eye out for potential phishing emails by looking for misspelled words, misused words, or a copy of a website you recently visited within the body of an email. Also, check to ensure the website address is correct for Online Banking and make sure the email does not contain any suspicious website links. If you are unsure of the sender or the email content, do not click on any links or provide any personal information.

If you feel that you have received email from Armstrong Bank that may not be valid, or if you have any suspicions, please contact us immediately by email at contactus@armstrongbank.com or by calling 1-888-680-2655 to speak with a banker about your concerns.

 

How to Protect Yourself

  • Never provide your personal or financial information in response to an unsolicited request.
  • If you believe the contact may be legitimate, contact the financial institution yourself to double check.
  • Never provide a password over the phone or in response to an unsolicited Internet request.
  • Review account statements and Online Banking regularly to ensure that all charges are correct and legitimate.
  • Never click on a link provided in an e-mail that you believe is fraudulent.
  • Look for the words “Member FDIC” or “FDIC Insured” on a financial institutions website.
  • Be suspicious of e-mails that use wording such as “Urgent request for information” or “Please contact us immediately.”
  • Ensure your browser and security software information is updated.
  • Stay informed by knowing what these scams are and how you can protect yourself.
  • Check your credit report annually.
  • Report suspicious e-mails or calls to the Federal Trade Commission through the Internet at www.consumer.gov/idtheft, or by calling 1-877-IDTHEFT. If you believe that you have received a fraudulent e-mail from what appears to be Armstrong Bank, please do not delete the e-mail and contact our Customer Service Call Center at 1-888-680-2655.

 

How Armstrong Bank Protects Your Online Banking

Armstrong Bank uses 128-bit data encryption to keep your banking information and account numbers secure and private. We do not transmit account numbers online through Internet banking. We are committed to keeping your information safe through updated technology and a knowledgeable staff that is ready to assist you and your financial needs.

 

What if you think someone has your banking information?

If you believe your banking information has been compromised, please immediately report any suspicious account activity to your financial institution. Depending on the situation, Armstrong Bank may be able to assist customers with the following steps:

  • Review your account for suspicious activity.
  • Close the affected account(s), and open new accounts with new account numbers, card numbers and PIN numbers.
  • If you believe that someone has your Check Card, or if you believe that someone is using your Check Card as unauthorized, report your card as lost or stolen online or in the Mobile Banking App. You can also call Customer Care at 888-680-2655.
  • Immediately report stolen items to major credit reporting agencies.

 The following links will give you additional information on protecting your identity and financial assets as well as obtaining a free credit report.