Online Privacy

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Armstrong Bank is committed to helping you protect your sensitive personal information from identity theft and scams. Contact us immediately if you have any questions or concerns.

  • Account Number Protection. We do not transmit account numbers online through Digital Banking.  
  • Firewall. Our firewall protects Armstrong Bank systems by allowing entry only to those who are authorized.  
  • Two-Factor Authentication. Our Digital Banking requires Two-Factor Authentication. This is even more secure than traditional multi-factor authentication that requires challenge questions and answers.

Two -Factor Authentication is this easy!

Scammer Red Flags:

You're probably being scammed if someone asks you to:
  1. Deceive Your Financial Institution. You are instructed to not trust Armstrong Bank or to respond to Armstrong Bank’s questions in untruthful ways.
  2. Send Money. You are pressured to send money via wire transfer or Zelle.
  3. Fear Being Prosecuted. You are threatened with law enforcement action.
  4. Purchase Gift Cards. You are told to purchase gift cards and provide codes as a form of payment.
  5. Cash a Check. You are asked to cash a check for a stranger.
  6. Deposit a Check over Purchase Amount. You are asked to deposit a check that overpays for something you’re selling then send the difference elsewhere.
If you authorize a transfer or send money to a scammer, there’s often little we can do to help get your money back.

Phishing Red Flags:

Phishing is a type of scam where criminals impersonate legitimate organizations or trusted friends via email, text message, or online advertisement in order to 'fish' for sensitive information.

10 Malicious Email Red Flags: 

  1. Request to Confirm Account Information. Hackers often generate emails posing as financial institutions that prompt you to verify your account information. Armstrong Bank will never send an email that requires you to enter personal information directly into the email or request your ID, password, account numbers, or Social Security number. If you receive an email like this, please contact us directly at, 888-680-2655, or through the messenger in our app.
  2. Misspelled Words and Grammatical Errors. Many phishing emails come from cybercriminals in foreign nations. The result is misspellings or grammar or syntax errors. If the language seems awkward, treat the email with caution.
  3. Generic Greeting. Because phishing emails are sent out en masse, they often use generic greetings with no personalization, like “Dear Member” or there is no greeting at all.
  4. Obsolete Web Page. If you do get fooled into clicking the link in an email and it takes you to what looks like an old version of a website, do not trust it. Phishing agents may run the same campaign for years without updating the landing page in their email.
  5. Deceptive Email Address. Always review a sender’s email address because a phishing attack email address can be off by just one letter. Your brain will fill in missing letters for you – something hackers count on.
  6. Suspicious website link(s) in the body of the email. Be on the lookout for even the slightest variation in the URL such as an extra dot or missing letter. To check a link without clicking on it, hover over the text and the actual destination URL will appear.
  7. A Sense of Urgency. Always be cautious of emails with wording such as “Urgent request for information” or “Please contact us immediately.”
  8. Prize or Award Notification. If it sounds too good to be true, it is. Avoid clicking on links to claim a prize. 
  9. An Attachment. All attachments should be approached with caution. If you are not expecting an email with an attachment, verify directly with sender before opening.
  10. Out of Character. If anything about an email or text seems “off” or abnormal, avoid clicking any links or opening attachments before verifying directly with sender that it is legitimate.

If you feel you may be a victim of a scam, please contact us immediately at, 888-680-2655, or through the messenger in our app.


• Hang up the phone, don't reply to an email or text, and don't click on any links if you're not 100% certain of the source.
• Phone numbers can be easily spoofed to appear to be from a legitimate caller so if the call is suspicious, even if you recognize the number, hang up the phone.
• Don’t answer calls from unknown numbers.

• Never provide any personal information in response to an unsolicited request.
• Never provide a password to anyone. Your user ID and password help protect the privacy of your online information. It's a good idea to change your password periodically.

Armstrong Bank will never ask you to send us personal information such as an account number, Social Security number, or Tax ID over text, email, phone, or online.

The DO'S

• If an individual or organization seems suspicious, call the organization through an official number from its website or consult with a trusted family member or friend.

• Review account statements and Digital Banking regularly to ensure that all charges are correct and legitimate.
• Look for the words “Member FDIC” or “FDIC Insured” on a financial institution's website.
• Check your credit report annually. Obtain a copy of your Credit Report.

• Don't trust emails that use wording such as “Urgent request for information” or “Please contact us immediately.”
• Ensure your browser and security software information is updated.

• Report suspicious emails or phone calls to the Federal Trade Commission at or 1-877-IDTHEFT.

If you feel you may be a victim of a scam, please contact us immediately at, 888-680-2655, or through the messenger in our app.

• Periodically sign in to Digital Banking to review your contact information and update when necessary so that we can always contact you quickly in the event that we see suspicious activity on your account.

• A strong password means a strong defense against hackers. When creating your passwords, go for length, complexity, and memorability. A strong password should be at least eight to 10 characters and based on something you can remember but that would be difficult for a hacker to guess. Start with a sentence and transform it to a code, such as “I love ice skating” transformed to “EYElvEYEsk8tng.”

• Keeping your phone, tablet, and computer up to date with the latest browsers and operating systems helps protect against vulnerabilities that criminals can exploit.

ENABLE BIOMETRICS (fingerprint sign-on or facial recognition)
• Biometrics are an extra level of security to prevent someone from gaining access to your pin and impersonating you online.

If you feel you may be a victim of identity theft, please contact us immediately at, 888-680-2655, or through the messenger in our app.

If you believe your banking information has been compromised, please report any suspicious account activity to us immediately .

Depending on the situation, we can:

  • Review your account for suspicious activity.
  • Close the affected account(s) and open new accounts with new account numbers, card numbers, and PIN numbers.
If you believe that someone is using your Debit Card without your authorization, report your card as lost or stolen online, in the app, or by calling Customer Care at 888-680-2655.
Immediately report that your card has been stolen to major credit reporting agencies as well.

The following links provide additional information on protecting your identity and financial assets as well as obtaining a free credit report: