Career Opportunities

• Position: CSR
• Location: Claremore, OK

CSR JOB DESCRIPTION

Summary: 

As a Client Service Representative, you play a vital role in our Customer’s experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful CSR will have a friendly personality, enjoy working as a team and will be able to take the initiative and go the “extra mile” when responding to Customer’s needs.

Essential Duties and Responsibilities: 

• Providing products and services to fit their unique needs
• Opening new accounts and assisting customers as needed
• Builds and maintains relationships with customers.
• Must clearly understand Armstrong Banking services, discern and interpret customers’ needs, recommending appropriate product/service through sales or referrals
• Positive, professional, proactive in everyday interactions with Customers and co-workers
• Ability to apply strong critical thinking and problem-solving skills to promptly meet customers’ needs
• Promptly, efficiently, and accurately responds to customers’ requests, inquiries, or problems
• Foster teamwork and collaboration to build solid relationships with co-workers

Qualifications:

• Outgoing personality and excellent Customer service skills
• Demonstrate ability to generate referrals
• Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
• Must be very flexible and willing to work irregular schedule as needed
• Maintain high level of discretion and confidentiality
• Complies with all regulatory requirements
• 1 year Teller experience required

Physical Requirements: 

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry cash drawers and coin bags/boxes

• Position: Teller Supervisor
• Location: Collinsville, OK 

TELLER SUPERVISOR JOB DESCRIPTION 

Summary: 

As a Teller Supervisor, you play a vital role in our Customer’s experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful Teller Supervisor will have a friendly personality, and be able to direct and coordinate the teller operational functions of the branch. Must enjoy working as a team and will be able to take the initiative and go the “extra mile” when responding to Customer’s and Teller’s needs.

Essential Duties and Responsibilities:  

• Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies.
• Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.
• Oversee the flow of cash for the branch and the vault teller and ATM responsibilities. Approve and review large items.
• Ensure that security testing is completed.
• Ensure that weekly teller work schedules are valid and completed.
• Develop and train new and existing staff members in an effort to ensure the long-term success of others and the Bank. Recruit staff as required.
• Approve the daily branch NSF’s, process proof clearing and collection items.
• Network within communities to find and attract new business.
• Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.
• Contribute to meeting both department and branch profitability annual goals.
• Perform Teller duties, as required. 

Qualifications:

•  Outgoing personality and excellent Customer service skills
• Demonstrate ability to generate referrals
• Demonstrated Leadership skills
• Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
• Must be very flexible and willing to work irregular schedule, as needed
• Maintain high level of discretion and confidentiality
• Complies with all regulatory requirements
• 1 year Teller experience required

Physical Requirements: 

•  Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry cash drawers and coin bags/boxes

• Position: Call Center Agents
• Location: Fort Smith, AR

CALL CENTER AGENT JOB DESCRIPTION

Summary & Purpose:

While projecting a professional image, interact with and assist new and existing customers by phone to match services that best fit their individual needs. Respond to inquiries and resolve issues.

Essential Duties and Responsibilities:

• Ensure that customers are assisted promptly, primarily by telephone or electronically, and by meeting or exceeding Bank principles as identified in the SMILE program.
• According to policy, provide assistance by answering incoming customer phone calls and taking appropriate action for each call.
• Meet accuracy and correctness of work standards as required.
• Resolve customer complaints or ensure that the complaint is referred to the appropriate individual for resolution.
• Verify and ensure that appropriate action was taken in resolving customer issues.
• Deliver the ultimate customer experience by assisting every customer in a professional and efficient manner.
• Act as liaison between customers, corporate departments, and branch staff, as needed.
• Participate with team and other internal departments on process improvement projects and activities.
• Other duties, as assigned.

Qualifications:

• High school diploma or a GED required
• Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.

 Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion

• Ensure that customers are assisted by telephone, electronically, or in person by meeting or exceeding Bank standards as identified in the SMILE program, providing timely support to branch staff by answering questions and providing needed information.
• Coordination with all levels of management and external auditors in control environment processes, entity level and functional area risk assessments, policies, procedures, documentation, testing, reporting and certification to enable the Bank to be FDICIA compliant.
• Provide CAO and CFO with analysis of GAAP pronouncements pertinent to the fair presentation of the financial statements of the bank.
• Facilitate with management and internal audit efforts to train and educate Bankers on internal control considerations, provide for appropriate reporting to management level and board committees, and to correct control deficiencies noted during internal audit, outside audits or FDICIA control reports.
• Provide, as needed, additional general ledger reconciliation review or original production to facilitate control environment of financial operations.
• Serve on various Bank committees
• Other duties, as assigned.

Education:

• Position: Senior Loan Review Officer
• Location: Muskogee, OK or Norman, OK

Summary & Purpose:

While projecting a professional image; accomplish independent assessments of credit to determine quality of underwriting, administration and problem loan management. Provide independent and objective assertion to the Board of Directors and the Credit Risk Committee that approved scoping criteria is accomplished by means of a deliberate loan review assessment of credit risk by examining individual credits, officer portfolios and segment reviews. Bring a systematic, disciplined approach to the loan review evaluation and design for continuous improvement and strength for sound underwriting practices. 

Essential Functions:

• Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Evaluate the accuracy of loan officer risk ratings; assigning and supporting more suitable risk ratings where appropriate.
• Evaluates the accuracy and adequacy of loan documentation, lien perfection, and collateral (real estate appraisals, equipment appraisals, field reports. 
• Maintain an advanced level of understanding of loan policy requirements, regulatory expectation and compliance with policies and procedures
• Test for compliance to any applicable federal laws/resolutions
• Evaluate and opine on the adequacy of credit underwriting, loans structure, risk rating accuracy and compliance with the Board approved Loan Policy.
• Prepare detailed opinions through written and oral communications, reports and dashboard summaries to support exam findings.
• Identify existing and emerging risk trends within portfolios; providing early detection of potential weaknesses for timely corrective actions to minimize losses. 
• Track issues identified in review and ensue action plans are developed to address and mitigate.
• Interact with and support other credit related functions within the Bank.
• Assist in the preparation of regulatory reports as directed.
• Other duties, as assigned.

Education:

• Bachelor’s Degree in Accounting, Finance, or Business related field a related field with minimum 3.0 overall GPA required
• Minimum of three years’ experience as a Loan Review Officer or High School Diploma and a minimum of seven years’ experience as Loan Review Officer, Commercial Credit Analyst or Commercial Loan Officer
• Loan Review Certification preferred
• Possess and maintain a valid Oklahoma Driver’s License.

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion

• Position: Mortgage Loan Processor
• Location: Norman, OK & Muskogee, OK

MORTGAGE LOAN PROCESSOR JOB DESCRIPTION

Summary & Purpose:

While projecting a professional image; process 1-4 unit family residential mortgages; FHA, VA, conventional, rural development, Section 184, and Bond loans. Interact with new and existing customers and match services that best fit their individual needs. Respond to inquiries and resolve issues.

Essential Duties and Responsibilities:

• Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Establish contact with Borrowers within 48 hours and report to borrowers, builders and agents on updated statuses during entire process as needed.
• Meet accuracy and correctness of work standards as determined by established policies and procedures.
• Orders the appraisal and generates flood reports as required for each loan.
• Submit initial automated approval along with documentation required for each loan.
• Work closely with the customer to obtain essential information and documents required to close the loan.
• Verify and ensure that appropriate loan documentation is obtained prior to submitting the loan for underwriting to include Grant, Bond, MCC, RD and DPA.
• Meet any loan conditions identified by the underwriter before submitting the loan for final approval.
• Monitor rate lock detail including processing deadlines.
• Record detail documentation of customer interactions and transactions, complaints, and comments, as well as actions taken.
• Contribute to branch deposit growth and branch profitability annual goals.
• Resolve and record detail of customer complaints or ensure that the complaint is referred to the appropriate individual for resolution.
• Verify and ensure that appropriate action was taken in resolving customer problems.
• Other duties, as assigned.

Qualifications:

• High School diploma or GED equivalent required
• Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
• Possess and maintain a valid Driver's License issued by the state in which you reside
  

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion

• Position: Relationship Banker
• Location: Noble, OK 

RELATIONSHIP BANKER JOB DESCRIPTION

Summary: 

As a Relationship Banker, you play a vital role in our Customer’s experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful Relationship Banker will have a friendly personality, enjoy working as a team and will be able to take the initiative and go the “extra mile” when responding to Customer’s inquiries and resolving issues.

Exercise independent discretion and judgment in soliciting, negotiating, underwriting, coordinating, and management of new and existing client base of business including portfolio management. Has authority to make independent lending decisions on all bank loan products. Provides consultation to clients and makes lending decisions on behalf of the bank in matters relating to financial significance.

Contacts customers, businesses, community organizations, and civic groups to promote goodwill and generate new business.

Essential Duties and Responsibilities: 

• Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Open new accounts (including loan and/or deposit), update customer files, or close accounts.
• Make credit decisions to approve or deny consumer chattel, consumer real estate, business aggregate and agricultural aggregate loan applications; as approved by the Board of Directors annually.
• Authority to approve exceptions to the established loan policy, within the limits approved by the Board of Directors annually.
• Authority to approve various operational deposit items in excess of teller supervisor limits, such as check approvals and cash items.
• Authority to independently approve customer overdrafts, within limits authorized by the Board of Directors.
• Manage all aspects of the assigned loan portfolio to meet or exceed the established ratio.
• Maintain annual loan charge offs to meet or exceed the established ratio.
• Meet accuracy and correctness of work standards according to established policies and procedures.
• Meet or exceed annual cross-sell requirements.
• Contribute to branch deposit growth and branch profitability annual goals.
• Resolve customer complaints or ensure that the complaint is referred to the appropriate individual for resolution.
• Verify and ensure that appropriate action was taken to resolve customer problems.
• Represent the Bank at various bank sponsored events, both during regular banking hours or evenings and/or weekends.
• Other duties, as assigned.

Qualifications:

• Excellent customer service, communication, and problem solving skills
• Positive, courteous, friendly, and professional
• Must be detail-oriented and able to work in a fast-paced, multi-task environment
• Outgoing personality and excellent Customer service skills
• Demonstrate ability to generate referrals
• Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
• Must be very flexible and willing to work irregular schedule as needed
• Maintain high level of discretion and confidentiality
• Complies with all regulatory requirements
• Bachelor’s Degree in a related field, with a minimum of 3.0 overall GPA required
• Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
• Possess and maintain a valid Oklahoma Driver’s License.

Physical Requirements: 

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion

EMPLOYMENT APPLICATION

• Position: Central Loan Processor
• Location: Norman, OK

CENTRAL LOAN PROCESSOR JOB DESCRIPTION

Summary & Purpose:

While projecting a professional image; interact with customers to respond to inquiries and resolve issues. Prepare loan documentation in accordance with underwriting guidelines and policies. Maintain compliance with applicable laws and regulations.

Essential Duties and Responsibilities:

• Ensure that customers are assisted promptly, primarily by telephone or electronically and by meeting or exceeding Bank principles as identified in the SMILE program.
• Meet accuracy, timeliness, and correctness standards as required.
• Enter loan information into the database or log.
• Coordinate special documents to cover unusual loan terms with legal requirements.
• Ensures all title issues are met and that loan is properly recorded.
• Update tracking systems and record variations to loan files.
• Collects and enters loan information to prepare documents.
• Other duties, as assigned.

Qualifications:

• High School diploma or GED equivalent required
• Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
• Possess and maintain a valid Oklahoma Driver’s License.

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion

• Position: CSR
• Location: Norman, OK

CSR JOB DESCRIPTION

Summary: 

As a Client Service Representative, you play a vital role in our Customer’s experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful CSR will have a friendly personality, enjoy working as a team and will be able to take the initiative and go the “extra mile” when responding to Customer’s needs.

Essential Duties and Responsibilities: 

• Providing products and services to fit their unique needs
• Opening new accounts and assisting customers as needed
• Builds and maintains relationships with customers.
• Must clearly understand Armstrong Banking services, discern and interpret customers’ needs, recommending appropriate product/service through sales or referrals
• Positive, professional, proactive in everyday interactions with Customers and co-workers
• Ability to apply strong critical thinking and problem-solving skills to promptly meet customers’ needs
• Promptly, efficiently, and accurately responds to customers’ requests, inquiries, or problems
• Foster teamwork and collaboration to build solid relationships with co-workers

Qualifications:

• Outgoing personality and excellent Customer service skills
• Demonstrate ability to generate referrals
• Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
• Must be very flexible and willing to work irregular schedule as needed
• Maintain high level of discretion and confidentiality
• Complies with all regulatory requirements
• 1 year Teller experience required

Physical Requirements: 

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry cash drawers and coin bags/boxes

MORTGAGE CLOSER/SHIPPER JOB DESCRIPTION

Summary:

While projecting a professional image; Close 1-4 unit family residential mortgages; FHA, VA, conventional, rural development, Section 184, and Bond loans.  Send closed loan packages to investor for purchase. Interact with new and existing customers and match services that best fit their individual needs. Respond to inquiries and resolve issues.

Essential Duties and Responsibilities:

• Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Meet accuracy and correctness of work standards as determined by established policies and procedures.
• Schedule loan closing dates and times.
• Compile and prepare closing documents.
• Establishes the customer file
• Reviews approved mortgage loans to determine conditions that must be met prior to closing.
• Calls borrower, real estate brokers, and title companies to request specified documents.
• Generate the loan closing instructions to the Title Company.
• Balance the Closing Disclosure for each loan.
• Ensure that titles and mortgages are properly submitted to the Investor.
• Generate and provide up to date closing cost scenarios to the Mortgage Originator to inform customers of approved fee charges.
• Prepares and submits the bond loan applications.
• Timely uploads sold loans to the investor and mainframe system to meet lock requirements.
• Resolves suspension items with investor.
• Prepares case binders for FHA/RD/VA/S184 insuring and accesses websites to insure loans.
• Pays upfront mortgage insurance, funding fees and guaranty fees to insurers.
• Perform MERS transfers.
• Contribute to branch deposit growth and branch profitability annual goals.
• Resolve and record detail of customer complaints or ensure that the complaint is referred to the appropriate individual for resolution.
• Verify and ensure that appropriate action was taken in resolving customer problems.
• Other duties, as assigned.

Qualifications:

• High school diploma, or a GED equivalent required
• Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.

• Position: Mortgage Reporting Specialist
• Location: Norman, OK

• Position: Full-Time Tellers
• Location: Norman, OK

• Position: Central Loan Processor
• Location: Owasso, OK

CENTRAL LOAN PROCESSOR JOB DESCRIPTION

Summary & Purpose:

While projecting a professional image; interact with customers to respond to inquiries and resolve issues. Prepare loan documentation in accordance with underwriting guidelines and policies. Maintain compliance with applicable laws and regulations.

Essential Duties and Responsibilities:

• Ensure that customers are assisted promptly, primarily by telephone or electronically and by meeting or exceeding Bank principles as identified in the SMILE program.
• Meet accuracy, timeliness, and correctness standards as required.
• Enter loan information into the database or log.
• Coordinate special documents to cover unusual loan terms with legal requirements.
• Ensures all title issues are met and that loan is properly recorded.
• Update tracking systems and record variations to loan files.
• Collects and enters loan information to prepare documents.
• Other duties, as assigned.

Qualifications:

• High School diploma or GED equivalent required
• Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
• Possess and maintain a valid Oklahoma Driver’s License.

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion

• Position: Full-Time Teller
• Location: Owasso, OK

• Position: Part-Time Teller
• Location: Tahlequah, OK