Career Opportunities

• Position: Commercial Lender
• Location: Claremore, OK

Summary & Purpose

While projecting a professional image; interact with new and existing customers and match services that best fit their individual needs. Respond to inquiries and resolve issues.

Exercise independent discretion and judgment in soliciting, negotiating, underwriting, coordinating, and management of new and existing client base of business including portfolio management. Has authority to make independent lending decisions as authorized by the Board of Directors annually. Predominantly focused on commercial related lending, with the authority to make credit decisions to approve or deny consumer chattel, consumer real estate, business aggregate and agricultural aggregate loan applications based on Board approved limits. Provides consultation to clients and makes lending decisions on behalf of the bank in matters relating to financial significance.

Contacts customers, businesses, community organizations, and civic groups to promote goodwill and generate new business.

Essential Functions:

• Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan or submits application to credit analyst for verification and recommendation.
• Authority to approve exceptions to the established loan policy as approved by the Board of Directors annually.
• Authority to approve various operational deposit items in excess of teller supervisor limits, such as check approvals and cash items, within Board of Directors approved limits.
• Authority to independently approve customer overdrafts within annually approved limits.
• Manage all aspects of the assigned loan portfolio to meet or exceed the established ratio.
• Maintain annual loan charge offs to meet or exceed the established ratio.
• Meet accuracy and correctness of work standards according to established policies and procedures.
• Meet or exceed annual cross-sell requirements.
• Contribute to annual branch deposit growth and branch profitability goals.
• Resolve customer complaints or ensure that the complaint is referred to the appropriate individual for resolution.
• Verify and ensure that appropriate action was taken to resolve customer related issues.
• Represent the Bank at various bank sponsored events, both during regular banking hours or evenings and/or weekends.
• Other duties, as assigned.

Education:

Physical Requirements:

• Spend Time Making Repetitive Motions
• Spend Time Sitting and occasionally lifting and/or moving up to 25 pounds
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

• Position: Mortgage Loan Processor
• Location: Fort Smith, AR

MORTGAGE LOAN PROCESSOR JOB DESCRIPTION

Summary & Purpose:

While projecting a professional image; process 1-4 unit family residential mortgages; FHA, VA, conventional, rural development, Section 184, and Bond loans. Interact with new and existing customers and match services that best fit their individual needs. Respond to inquiries and resolve issues.

Essential Duties and Responsibilities:

• Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Establish contact with Borrowers within 48 hours and report to borrowers, builders and agents on updated statuses during entire process as needed.
• Meet accuracy and correctness of work standards as determined by established policies and procedures.
• Orders the appraisal and generates flood reports as required for each loan.
• Submit initial automated approval along with documentation required for each loan.
• Work closely with the customer to obtain essential information and documents required to close the loan.
• Verify and ensure that appropriate loan documentation is obtained prior to submitting the loan for underwriting to include Grant, Bond, MCC, RD and DPA.
• Meet any loan conditions identified by the underwriter before submitting the loan for final approval.
• Monitor rate lock detail including processing deadlines.
• Record detail documentation of customer interactions and transactions, complaints, and comments, as well as actions taken.
• Contribute to branch deposit growth and branch profitability annual goals.
• Resolve and record detail of customer complaints or ensure that the complaint is referred to the appropriate individual for resolution.
• Verify and ensure that appropriate action was taken in resolving customer problems.
• Other duties, as assigned.

Qualifications:

• High School diploma or GED equivalent required
• Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
• Possess and maintain a valid Driver's License issued by the state in which you reside
  

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion

• Position: IT Help Desk Technician
• Location: Fort Smith, AR or Muskogee, OK

IT HELP DESK TECHNICIAN JOB DESCRIPTION

Summary & Purpose:

While projecting a professional image, responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Essential Functions:

• Ensure that interactions with Bankers in person, by telephone, or electronically meet or exceed Bank standards as identified in the SMILE program.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond promptly to queries either in person or over the phone or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Meet accuracy, timeliness, and correctness standards as required.
• Other duties, as assigned.

Education:

• Ensure that customers are assisted by telephone, electronically, or in person by meeting or exceeding Bank standards as identified in the SMILE program, providing timely support to branch staff by answering questions and providing needed information.
• Coordination with all levels of management and external auditors in control environment processes, entity level and functional area risk assessments, policies, procedures, documentation, testing, reporting and certification to enable the Bank to be FDICIA compliant.
• Provide CAO and CFO with analysis of GAAP pronouncements pertinent to the fair presentation of the financial statements of the bank.
• Facilitate with management and internal audit efforts to train and educate Bankers on internal control considerations, provide for appropriate reporting to management level and board committees, and to correct control deficiencies noted during internal audit, outside audits or FDICIA control reports.
• Provide, as needed, additional general ledger reconciliation review or original production to facilitate control environment of financial operations.
• Serve on various Bank committees
• Other duties, as assigned.

Education:

• Position: CSR
• Location: Muskogee, OK

CSR JOB DESCRIPTION

Summary: 

As a Client Service Representative, you play a vital role in our Customer’s experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful CSR will have a friendly personality, enjoy working as a team and will be able to take the initiative and go the “extra mile” when responding to Customer’s needs.

Essential Duties and Responsibilities: 

• Providing products and services to fit their unique needs
• Opening new accounts and assisting customers as needed
• Builds and maintains relationships with customers.
• Must clearly understand Armstrong Banking services, discern and interpret customers’ needs, recommending appropriate product/service through sales or referrals
• Positive, professional, proactive in everyday interactions with Customers and co-workers
• Ability to apply strong critical thinking and problem-solving skills to promptly meet customers’ needs
• Promptly, efficiently, and accurately responds to customers’ requests, inquiries, or problems
• Foster teamwork and collaboration to build solid relationships with co-workers

Qualifications:

• Outgoing personality and excellent Customer service skills
• Demonstrate ability to generate referrals
• Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
• Must be very flexible and willing to work irregular schedule as needed
• Maintain high level of discretion and confidentiality
• Complies with all regulatory requirements
• 1 year Teller experience required

Physical Requirements: 

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry cash drawers and coin bags/boxes

• Position: Legal Specialist
• Location: Muskogee, OK

Summary & Purpose:

Essential Functions:

• Ensure that customers are assisted promptly, primarily by telephone or electronically and by meeting or exceeding Bank principles as identified in the SMILE program.
• Meet accuracy, timeliness, and correctness standards as required.
• Prepare various documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.
• Meet with customers and other professionals to discuss details of legal matters.
• File pleadings with court clerk and county clerk.
• Assist General Counsel with asset management.
• Other duties, as assigned.

Education:

• High School diploma or GED equivalent required
• Typically requires 3-4 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
• Possess and maintain a valid Oklahoma's Driver's License

Physical Requirements:

• Spend Time Making Repetitive Motions
• Spend Time Sitting and occasionally lifting and/or moving up to 25 pounds
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

• Position: Staff Accountant
• Location: Muskogee, OK

Summary & Purpose:

While projecting a professional image; knowledgeably perform accounting functions as required by the Bank. This position addresses a multitude of accounting activities, including general ledger management, financial reporting, year-end audit preparation, and day-to-day financial operations support.

Essential Duties and Responsibilities:

• Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Meet accuracy and correctness of work standards as required.
• Provide information or assist in preparation of information needed for internal and external customers to ensure timeliness.
• Analyze information and provide solutions by using and developing various spreadsheet reports.
• Answer accounting and financial questions by researching and interpreting data.
• Preparation of balance sheet reconciliations both daily and monthly.
• Process monthly corporate card reconciliations.
• Prepare and process various general ledger entries.
• Provide or assist in providing reports related to internal controls.
• Assist or serve as backup for Accounts Payable.
• Reconciliation of Official Checks.
• Preparation of daily accounting entries.
• Lead or assist in special projects as assigned.
• Other duties, as assigned.

Qualifications:

• Bachelor’s Degree in finance or accounting, minimum 3.0 overall GPA required
• Prefer one to two years of banking, public accounting, or related financial industries experience with progressive job responsibility. Must have the knowledge, skills and ability to perform the essential requirements of the job. Excellent communication skills required.
• Possess and maintain a valid Oklahoma Driver’s License.

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion

• Position: Senior Loan Review Officer
• Location: Muskogee, OK or Norman, OK

Summary & Purpose:

While projecting a professional image; accomplish independent assessments of credit to determine quality of underwriting, administration and problem loan management. Provide independent and objective assertion to the Board of Directors and the Credit Risk Committee that approved scoping criteria is accomplished by means of a deliberate loan review assessment of credit risk by examining individual credits, officer portfolios and segment reviews. Bring a systematic, disciplined approach to the loan review evaluation and design for continuous improvement and strength for sound underwriting practices. 

Essential Functions:

• Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Evaluate the accuracy of loan officer risk ratings; assigning and supporting more suitable risk ratings where appropriate.
• Evaluates the accuracy and adequacy of loan documentation, lien perfection, and collateral (real estate appraisals, equipment appraisals, field reports. 
• Maintain an advanced level of understanding of loan policy requirements, regulatory expectation and compliance with policies and procedures
• Test for compliance to any applicable federal laws/resolutions
• Evaluate and opine on the adequacy of credit underwriting, loans structure, risk rating accuracy and compliance with the Board approved Loan Policy.
• Prepare detailed opinions through written and oral communications, reports and dashboard summaries to support exam findings.
• Identify existing and emerging risk trends within portfolios; providing early detection of potential weaknesses for timely corrective actions to minimize losses. 
• Track issues identified in review and ensue action plans are developed to address and mitigate.
• Interact with and support other credit related functions within the Bank.
• Assist in the preparation of regulatory reports as directed.
• Other duties, as assigned.

Education:

• Bachelor’s Degree in Accounting, Finance, or Business related field a related field with minimum 3.0 overall GPA required
• Minimum of three years’ experience as a Loan Review Officer or High School Diploma and a minimum of seven years’ experience as Loan Review Officer, Commercial Credit Analyst or Commercial Loan Officer
• Loan Review Certification preferred
• Possess and maintain a valid Oklahoma Driver’s License.

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion

• Position: Central Loan Processor
• Location: Norman, OK

CENTRAL LOAN PROCESSOR JOB DESCRIPTION

Summary & Purpose:

While projecting a professional image; interact with customers to respond to inquiries and resolve issues. Prepare loan documentation in accordance with underwriting guidelines and policies. Maintain compliance with applicable laws and regulations.

Essential Duties and Responsibilities:

• Ensure that customers are assisted promptly, primarily by telephone or electronically and by meeting or exceeding Bank principles as identified in the SMILE program.
• Meet accuracy, timeliness, and correctness standards as required.
• Enter loan information into the database or log.
• Coordinate special documents to cover unusual loan terms with legal requirements.
• Ensures all title issues are met and that loan is properly recorded.
• Update tracking systems and record variations to loan files.
• Collects and enters loan information to prepare documents.
• Other duties, as assigned.

Qualifications:

• High School diploma or GED equivalent required
• Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
• Possess and maintain a valid Oklahoma Driver’s License.

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion

• Position: CSR
• Location: Norman, OK

CSR JOB DESCRIPTION

Summary: 

As a Client Service Representative, you play a vital role in our Customer’s experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful CSR will have a friendly personality, enjoy working as a team and will be able to take the initiative and go the “extra mile” when responding to Customer’s needs.

Essential Duties and Responsibilities: 

• Providing products and services to fit their unique needs
• Opening new accounts and assisting customers as needed
• Builds and maintains relationships with customers.
• Must clearly understand Armstrong Banking services, discern and interpret customers’ needs, recommending appropriate product/service through sales or referrals
• Positive, professional, proactive in everyday interactions with Customers and co-workers
• Ability to apply strong critical thinking and problem-solving skills to promptly meet customers’ needs
• Promptly, efficiently, and accurately responds to customers’ requests, inquiries, or problems
• Foster teamwork and collaboration to build solid relationships with co-workers

Qualifications:

• Outgoing personality and excellent Customer service skills
• Demonstrate ability to generate referrals
• Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
• Must be very flexible and willing to work irregular schedule as needed
• Maintain high level of discretion and confidentiality
• Complies with all regulatory requirements
• 1 year Teller experience required

Physical Requirements: 

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry cash drawers and coin bags/boxes

• Position: Full-Time Teller
• Location: Norman, OK

• Position: Part-Time Teller
• Location: Oklahoma City, OK

• Position: Full-Time Teller
• Location: Owasso, OK