What is a “Phishing” scam?
Phishing is a new type of Internet piracy where thieves are “fishing” for your personal and financial information. This is a high-tech computer scam that uses spam or pop-up messages to attempt to deceive you into disclosing personal and financial information. They are looking for account numbers, Social Security numbers, passwords, credit/debit card PIN numbers, and other confidential information. With this information thieves may be opening accounts and credit cards under your name, making ATM and Point of Sale transactions on your cards, apply for loans, buy expensive items, or even commit crimes in your name. They send out thousands of lures and hook only a few victims.
Please be aware that Armstrong Bank is dedicated to assisting our customers with staying safe from these scams.
At Armstrong Bank we will never:
- Send an e-mail that requires you to enter personal information directly into the e-mail
- Send an e-mail asking for any ID, password, account numbers, or Social Security numbers
- Send e-mails that are classified as spam
- Send an e-mail asking you to make an urgent response for your personal financial information
How To Recognize a Fraudulent E-mail
Recognizing fraudulent e-mails may be difficult. Phishing e-mails may come in looking exactly like the site you are use to visiting. Always look for misspelled words, misused words, or a copy of the website within the body of an e-mail. Also check for familiar website addresses with your Internet banking, as well as links to unfamiliar website addresses and return e-mail addresses.
If you feel that you have received e-mail from Armstrong Bank that may not be valid, or if you have any suspicions, please contact us at firstname.lastname@example.org or 1-888-680-2655 to speak with someone about your concerns.
How to Protect Yourself
- Never provide your personal or financial information in response to an unsolicited request.
- If you believe the contact may be legitimate, contact the financial institution yourself to double check.
- Never provide a password over the phone or in response to an unsolicited Internet request.
- Review account statements and Online Banking regularly to ensure that all charges are correct and legitimate.
- Never click on a link provided in an e-mail that you believe is fraudulent.
- Look for the words “Member FDIC” or “FDIC Insured” on a financial institutions website.
- Be suspicious of e-mails that use wording such as “Urgent request for information” or “Please contact us immediately.”
- Ensure your browser and security software information is updated.
- Stay informed by knowing what these scams are and how you can protect yourself.
- Check your credit report annually.
- Report suspicious e-mails or calls to the Federal Trade Commission through the Internet at www.consumer.gov/idtheft, or by calling 1-877-IDTHEFT. If you believe that you have received a fraudulent e-mail from what appears to be Armstrong Bank, please do not delete the e-mail and contact our Customer Service Call Center at 1-888-680-2655.
For ways to protect your mobile device, visit the following page on Mobile Security Tips:
How Armstrong Bank Protects Your Online Banking
Armstrong Bank uses 128-bit data encryption to keep your banking information and account numbers secure and private. We do not transmit account numbers online through Internet banking. We are committed to keeping your information safe through updated technology, and a staff that is here to assist you.
What to do if you think someone has your banking information?
Report any incident or suspicious account activity immediately to the organization identified in the email. Depending on the situation, Armstrong Bank may be able to assist you with the following things:
- Close the affected accounts, and open new accounts with new account numbers, card numbers and PIN numbers.
- If you believe that someone has your Check Card, or if you believe that someone is using your Check Card as unauthorized please call your local Armstrong Bank if it is during business hours, or 1-888-201-1000 if it is after business hours.
- Review your account for suspicious activity.
- Immediately report stolen items to major credit reporting agencies.
The following links will give you additional information on keeping your identity safe, as well as obtaining a free credit report.