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Online Banking

 
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Online Banking

Armstrong Bank is proud to offer a secure and convenient Online Banking experience to our customers. You'll find our Online Banking easy to navigate on any device, from your desktop computer, laptop, or on-the-go mobile devices. Wherever you are, you can complete everyday tasks, such as money transfers, bill pay, and more. You can also simply check in on your finances by reviewing your transactions and available balances in real time. If you have any outside accounts, you can link them to your Armstrong Online Banking account for a perfect birds-eye-view of your financial situation, and for peace of mind, we use two-factor authentication to protect your account from unauthorized access. Go ahead -- log on to enjoy safe and easy Online Banking, anywhere and everywhere.

 

Check out our New Online Banking Experience!

  • Customizable dashboard: Enjoy banking your way with our customized dashboard. View transactions, manage cards, look up financial institution information, and view account balances in whatever order best fits your needs and preferences.
  • Enrollment: Account holders can quickly and securely setup their profiles to gain digital access to their accounts.
  • Account recovery: Sometimes you forget your usernames or passwords. Self-service account recovery gets you back in safely.
  • Transactions: Reach all your transaction history effortlessly. Filter and search by tag, ranges, transaction types or accounts. Export transaction data for a range of dates in a variety of formats.
  • Internal transfers: Effortlessly initiate one-time, future dated or repeating transfers.
  • Bill Pay: Add the bills or people you want to pay and send funds. Schedule recurring payments and send overnight or second-day payments. Learn more.
  • Check images: Whether deposited in a location or via Mobile Deposit, check images can be viewed quickly and easily from your list of transactions. Additional images, such as transaction receipts, can be uploaded and attached to the corresponding transactions for later reference.
  • E-Docs: Enroll in E-Docs to quickly and securely receive your statements and notices.  Learn more.
 

Online Banking FAQs

Q: Who can use Online Banking?

Anyone who is an Armstrong Bank customer may sign up and gain access to any accounts on which they are listed as Primary Owner or Co-Owner.


Q:  Can a business client use Online Banking?

Yes. The person opening the account must be on the corporate resolution and authorized to open accounts on behalf of the business. If the person is authorized, all he or she needs to do is fill out an application. Otherwise, an authorized person will be required to open the Online Banking account.


Q:  Can business accounts and personal accounts be combined under the same client online set up?

Not generally. Online setups are done on an individual basis, and businesses are considered to be a separate entity.


Q:  When is Online Banking available for use?

Online Banking is available 24 hours a day, 365 days a year. However, the system may be down periodically for maintenance.

 

Q:  How late in the evening can I make a transfer on a normal business day?

Transfers can be made up to 11:00 pm CST and still apply towards the same-day’s balance. Any transfers after this time will post on the next business day.

 

Q:  Are there limits on the number of transfers a client can make?

Yes, depending on the type of account you have. Some accounts, such as checking accounts, have no limits on the number of transfers a client can make. However, due to federal regulation, savings and money market accounts are allowed no more than six transfers per month (including no more than three checks).

 

Q:  How current is the information?

The available balance for checking and saving accounts is real time and will change throughout the day based on the activity. For example, as the client uses his or her ATM or Debit Card or transfers money between accounts, the available balance will be updated to reflect the activity.

 

Q:  I’m having trouble accessing Online Banking. What should I do?

There are several possibilities. If you are having problems accessing many websites, please contact your Internet Service Provider (ISP).

If you can access other websites but not Armstrong Bank’s website, then either our system is off-line or we are experiencing a temporary disruption in service. Please try again later.

If the problem persists, please contact our Customer Care team at 888-680-2655. A client service representative will be there to answer your call Monday through Friday from 7:00 a.m. to 11:00 p.m or 9:00 a.m to 5:00 p.m. on the weekends. Special Customer Care support hours may apply on holidays.

 

Q: I can't read any of the info on armstrong.bank OR I received a message stating my browser is not supported.

For the best experience while using our new Online Banking platform, please ensure you download the latest version of one of these browsers: Chrome, Firefox, Microsoft Edge, or Safari. Internet Explorer no longer supports the minimum security measures required to keep your data safe when using our new Online Banking.


Q:  Why won’t my Password work?

Your Password may not work for several reasons. You may be entering the wrong Password, you could be locked out of the system. You are allowed three Password attempts, and on the third attempt, if invalid, you will be locked out of the system. Additionally, if you have not accessed your accounts via Online Banking in the past 180 days, your Online Account may be inactive. These security features are built in to the system in order to protect you and your personal information. If you are locked out or inactive, you will need to contact Armstrong Bank Customer Care and request that your account be unlocked. You can reach Armstrong Bank Customer Care at 1-888-680-2655.

 

Q:  What do I do if I forget my Identification or Password?

If you have forgotten your Password, you may call Armstrong Bank Customer Care at 1-888-680-2655, and they will be happy to assist you.

 

Q:  What can I do to keep my information secure?

There are several things you can do to protect your Online Banking Identification and Password.

  • Do not use an obvious number or other accessible information for your Online Banking ID or Password.
  • Ensure no one is watching when you enter your Online Banking ID and Password.
  • Try to memorize your Online Banking ID and Password rather than writing them down.
  • If you record your Online Banking ID and Password, store the document in a secure place.
  • Do not share your Online Banking ID and Password with others.
  • Report any unusual account activity immediately.
  • Do not give your information to anyone requesting it over the phone unless you have initiated the call.
  • Always log out of the system.


Q: What happens if I forget to log off of the system?

By default, Online Banking has a 10-minute time out feature. If the system is not used for 10 minutes, the user will become inactive and will have to log on to the system again.

 

Q: Why does a debit show on my account more than once when I only used my debit card once?

The business where you used your Debit Card "preauthorized" your purchase, which ensured your transaction was valid. "Preauthorization" places a temporary "memo-debit" on your account. Once the actual debit is received, the original "memo-debit" will disappear from your account. If you have further questions about this type of transaction, you can reach Armstrong Bank Customer Care Support at 888-680-2655.

 

Enroll in Online Banking today!

You can enroll securely through our website in the top right corner. It only takes a minute!

Enroll Today