Health & Safety

Our COVID-19 Response & Answers to Your Questions
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OUR RESPONSE TO COVID-19...

Rest assured, health and safety along with taking care of our customers and communities are our top priorities. 


With heightened awareness and public concerns regarding the spread of Coronavirus (COVID-19), we want to assure you that we are carefully monitoring this quickly evolving situation and taking all necessary precautionary measures. As a true community bank, the well-being of our customers and employees is always a top priority.

Safe and secure since 1909, we are fully staffed and ready to serve you and your banking needs. We encourage you to check out the sections below to learn more about the precautions and steps we're taking to care for our customers and communities during these challenging times as well as all of the ways you can bank confidently with Armstrong every day. 

We're here for you. You can always give us a call at 888-680-2655 or email us at customercare@armstrongbank.com. 

 

RE-OPENING: Pending any unforeseen circumstances, all Armstrong Bank lobbies will be open by Monday, May 18, 2020. As businesses and other areas of community life are beginning to reopen, we have developed a phased initiative for safely reopening our lobbies.  Please review the Health & Safety section below for more details on the increased safety precautions we have implemented. 

 

Please keep in mind that we are offering EXPANDED DRIVE-THRU services and encourage you to use the Drive-Thru whenever possible. You can also bank with us anytime, anywhere with Online Banking and our Mobile Banking App. 

 

This is certainly an evolving situation, which we are actively monitoring. Through the course of serving you for more than 100 years, Armstrong Bank remains committed to doing everything in our power to offer you a safe, sound place to do business. Thank you for your business and continued trust!

 
 

Additional health and safety precautions...

As an essential financial institution, we are open and ready to serve our customers' banking needs. However, in response to recommendations from the Center for Disease Control and Prevention (CDC) as well as local and federal governments, we are taking steps to be very cautious and keep our team of dedicated bankers safe while also ensuring that we maintain top-quality service for our valued customers.

As we work toward safely reopening our bank lobbies, we ask you to please review the added safety precautions we have implemented to protect our Bankers and customers:

  • All tellers and lobby bankers will wear gloves each time they handle cash, deposit slips, or other printed materials.
  • Protective shields have been installed on lobby teller lines.
  • Bankers will continue to follow CDC guidelines, including practicing social distancing, washing hands, refraining from touching the face, self-monitoring temperatures, etc.
  • Six-foot distance will be maintained whenever possible.
  • Customers are encouraged to perform banking operations promptly and avoid lingering in lobbies.
  • We are refraining from handshaking at this time.
  • Bankers will wipe down all high traffic areas and surfaces at regular intervals throughout the day.
  • Customers may wear masks. However, bankers may ask you to temporarily remove or pull down your mask for customer identification.

The CDC recommends a number of precautionary steps you can take to protect yourself and others as well as prevent the spread of respiratory diseases. We recommend checking the CDC’s site for information and updates:

Centers for Disease Control and Prevention

We are fully staffed and ready to serve you and your banking needs via:

Please give us a call at 888-680-2655.

We want to remind our customers that they can bank confidently with us anywhere, anytime through Online Banking and Mobile Banking. We encourage you to utilize these tools during this time to bank with us safely and securely at your convenience, 24/7. 

 

Utilize Online Banking and our Armstrong Bank Mobile App to perform the following banking functions: 

  • Make deposits
  • Make transfers and payments
  • Check account balances
  • View transactions and organize by adding tags or receipt pictures
  • Start a conversation with a knowledgeable, friendly Banker
  • Locate surcharge-free ATMs... and more!  

 


The Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law Friday, March 27th, 2020, allocating $350 billion to help small businesses keep workers employed amid the pandemic and economic downturn. Known as the Paycheck Protection Program (PPP), the initiative provides 100% federally guaranteed loans to small businesses. 
 
As a community bank proudly supporting many small businesses throughout our footprint, we are committed to serving these business well and keeping them informed of all resources readily available to them during this unprecedented time. 
 
To learn more about the CARES Act and apply for PPP today, please visit our: 
 

As an Armstrong customer, you are very important to us. During unprecedented times such as this, we are already learning that personal situations can change by the hour. We recognize that there is no single ‘right answer’ for everyone, as your individual needs are unique.

If you are currently experiencing hardship and need help, we want to work with you to create customized solutions to fit your unique situation. We’d like to direct you to contact your local banker, or if you call Customer Care, we are happy to transfer you directly to your nearest Armstrong Bank location.

We are working diligently to answer any questions as quickly as possible, and we thank you for your patience.

We are your partner. You can count on us to be there for you.

While you may sense uncertainty in our nation and our local communities, please rest assured that Armstrong Bank is a strong, well-positioned institution, and we want you to know that your resources are safe and secure here. Thank you for allowing us the opportunity to serve you. It is a privilege! 

 
Also, we want you to know there’s no need to withdraw large amounts of cash or take other extreme financial measures during this time. The best place for your money is in a safe, sound financial institution, where it is insured by the FDIC, such as Armstrong Bank. Please visit FDIC’s website for more information regarding how your deposits are protected.

Be aware of scams that request personal information through calls, direct mail, emails or texts. Unfortunately, during times of crisis such as this, the FBI reports increased scams such as:

  • Texts or emails to claim your government assistance checks
  • Fake medical supplies or at-home testing kits for COVID-19
  • Fraudulent or malicious donation campaigns or charitable organizations for COVID-19 relief, etc.
We encourage you to please be diligent in verifying the authenticity and security of these types of organizations and efforts, especially when a purchase or monetary donation is required. 
 

Armstrong Bank will never call, email or text you to request banking account information, login information or other sensitive data, such as passwords, user ID, security questions, and Social Security number.

To learn more about fraud protection, visit our Fraud page.